About the company
New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.
This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.
- Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.
- Own and improve collections KPIs and recovery performance.
- Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.
- Regularly review overdue accounts and prioritize recovery efforts.
- Identify process gaps and propose improvements to our collections system and workflows.
- Work with Operations, Customer Support and Development teams to implement improvements.
- Coordinate escalations to third-party agencies or law enforcement when needed.
- Report results, risks and improvement initiatives to senior management.
Requirements
- 3+ years of experience in operations, customer support, collections or a related field.
- 2+ years of team management or supervisory experience.
- Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.
- Strong ownership and ability to manage performance through KPIs.
- Comfortable working with CRM/ERP systems and operational processes.
- Fluent English (C1+). Russian is a plus.
- Availability during US Eastern Time business hours.
Benefits
- Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised .
