#vacancy #remote #Teamlead
We are a Fintech company that is actively developing and scaling teams in various directions. We are looking for a Debt Collection Supervisor for late-stage collections.
Responsibilities:
- Manage a team of debt collection specialists for late-stage collections.
- Control KPI performance: soft collection targets, hard collection targets, debt restructuring, employee targets, and collection per person.
- Analyze team performance, maintain reporting, and work within the CRM system.
- Train and motivate staff, onboard new hires, and develop existing employees.
- Personally participate in complex negotiations with clients, resolve conflict situations, and manage problem debt cases.
- Constantly seek ways to improve collection rates and work quality.
Requirements:
- Team management experience of at least 1 year.
- Skills in KPI control, performance analysis, employee training, and motivation.
- Strong negotiation skills.
- Debt collection work experience.
- Proficiency in CRM systems, ability to work with reporting.
- High stress resistance, leadership qualities, results-oriented.
- Willingness to work overtime.
Conditions:
- Full-time, 5/2 from 9 to 18.
- Work format: remote.
- A team where you can propose ideas and influence processes.
- Stable salary in USDT.
- Team: Adequate and straightforward colleagues with a culture of high responsibility for results.
- Opportunity for growth to Head of Department.
How to apply: send CV to HR linafffuolHR
