Merchant Support Specialist

We are a fintech team, developing payment products and looking for a specialist who will be the right hand of our partners: helping to deal with non-standard situations, building communication between business and development, and keeping complex cases under control.

— Support of merchants and partners: technical, operational, contractual issues — Consultation on commissions, settlements, processing, and product integration — Diagnosis of payment issues: errors, declines, delays — Initial analysis of logs and API requests — Task assignment in Jira and monitoring their completion — Coordination between the call center, development, and business — Participation in reconciliations, refunds, and dispute resolution of disputed transactions

— Experience in fintech, banking, payment systems, or B2B IT support — Understanding of acquiring, payment integrations, and API (REST) — Ability to read logs and understand the causes of errors — Experience with Jira or similar tools — Analytical thinking, ability to handle a large volume of tasks

8,000,000 UZS net, paid twice a month

• 8,000,000 UZS net, paid twice a month • 1 Makhtumkuli St., KAYAN Business Center • 10:00–19:00 • Official employment according to the Labor Code of the Republic of Uzbekistan, paid vacation • Real tasks, strong team, growth opportunities