HelpDesk Engineer - Platform

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

Today, SKELAR has a dozen businesses in various niches — from EdTech to marketplaces. These are companies that make it into the TOP startup and product company rankings in Ukraine, hold the highest positions in the AppStore, and develop platforms used by millions of people. SKELAR's businesses are also featured in TechCrunch, Wired, and other global media.

We are now looking for an active and responsible Junior HelpDesk Engineer.

You will be responsible for the entire cycle: from unboxing a new MacBook to setting up the corporate network and organizing the technical aspects of online events.

We are building an AI-Native team, so you will have access to modern AI tools and the opportunity to integrate them into daily support processes. We offer work with a modern stack (macOS, Okta, Google Workspace) and processes according to Enterprise standards.

What is important to us:

• IT support (Internal Support) work experience of at least 6 months or completed specialized IT education;
• Confident understanding and experience in macOS administration (priority), as well as Windows / Linux;
• Practical understanding of network technologies (basic switch configuration, L1/L2, understanding Wi-Fi operation);
• Experience in assembling, disassembling, and diagnosing hardware;
• High level of empathy, service orientation, and communication skills;
• Understanding of Service Desk principles and ticketing systems.
• English (A1/A2+): Survival level — sufficient for reading technical documentation or program interfaces, possibly for basic correspondence.

Will be an advantage:

• Experience with daily use of AI assistants (ChatGPT, Claude, Copilot, etc.) for troubleshooting or script writing;
• Experience with Google Workspace, Okta, Slack;
• Experience setting up equipment for online broadcasts (OBS Studio, microphones, cameras);

What will be your responsibility:

• Preparation and setup of workstations for new employees in the Kyiv office;
• Full asset management cycle — from procurement to write-off;
• Processing user requests in the ticketing system in compliance with SLAs;
• Basic maintenance of office network infrastructure (patching, switching);
• Organization and technical support of online broadcasts for internal communications;
• Monitoring compliance with information security policies (ISMS);
• Optimization of routine Helpdesk processes using AI tools.

Tech Stack (Tools):

• Ticketing Systems: Understanding the ticket lifecycle (Open -> In Progress -> Resolved). Experience with Jira Service Desk, Zendesk, or similar will be a big plus.
• Asset Management: Ability to track equipment (inventory) — attention to detail, working with spreadsheets (Excel/Google Sheets) or specialized inventory software.
• Communication: Experience administering corporate messengers, particularly Slack.
• Streaming: Knowledge of broadcasting equipment (cameras, microphones, mixers) and software (e.g., OBS Studio).

At SKELAR, we have built an environment for professional self-realization:

• SKELAR Platform. This is the operational core of the venture builder, helping founders navigate the journey from zero to one faster. This allows business teams to focus on the product — while 10+ teams within the Platform handle functions like Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.
• Network and knowledge sharing as part of our culture. Among our colleagues are co-founders who have launched multiple businesses, as well as top market specialists. Therefore, we have access to the necessary expertise within arm's reach.
• Exclusive domain education. We have created our own training programs for team members to choose from — from a 2-month school for junior managers to intensives on AI and professional clubs for development, product management, etc.
• Impact on systemic assistance to Ukraine. We have the SKELAR foundation, a charity fund created by the Skelarians themselves — and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe and are forming a platform for veteran support at the state level.
• Ecosystem for productive work. Skelarians have access to spaces that inspire results — with their own gym, climbing wall, Bali green zones, and libraries. In spaces where service, safety, and comfort are synchronized with the pace of team growth, we gain a wow experience and work more effectively.
• Care for daily comfort. Breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, medical insurance, paid business trips if the role requires them, corporate discounts from partners.

We will tell you more at our introductory meeting.

We invite you to build the next big everything at SKELAR together!