ServiceNow IRM / GRC / BCM Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. believeinyourself We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Join our dynamic and motivated ServiceNow team and help us implement risk and business continuity processes across Erste Group. Our ServiceNow platform is a strategic enterprise platform with more than 20,000 users and continues to grow in both scale and capability. We are looking for someone with a solid ServiceNow foundation who wants to develop further in Integrated Risk Management (IRM/GRC) and Business Continuity Management (BCM). You do not need to arrive as a risk-management expert. What matters is that you understand ServiceNow, enjoy translating requirements into working platform solutions, and are motivated to become knowledgeable in risk, governance and business continuity processes.

What to do:

• Understand business requirements and user stories related to IRM/GRC and BCM and translate them into effective ServiceNow implementations.
• Configure and develop solutions on the ServiceNow platform in collaboration with experienced platform and risk-management colleagues.
• Work with product owners, business analysts and subject-matter experts to clarify requirements and find pragmatic solutions.
• Support testing, troubleshooting and continuous improvement of implemented risk and business continuity processes.
• Use your existing ServiceNow knowledge while progressively developing deeper expertise in ServiceNow IRM, GRC and BCM capabilities.
• Contribute to the quality, maintainability and long-term development of a ServiceNow platform used by more than 20,000 users across Erste Group.
• Become part of an agile team where knowledge sharing, collaboration and continuous learning are part of everyday work.

You check these boxes:

• Several years of practical experience working with the ServiceNow platform.
• ServiceNow CSA or other certifications are highly valued.
• A good understanding of ServiceNow concepts, configuration and platform capabilities.
• Experience implementing requirements or user stories in ServiceNow.
• Interest in developing expertise in Integrated Risk Management (IRM/GRC), Business Continuity Management (BCM) and risk-management processes.
• Previous experience with IRM, GRC, BCM or risk processes is an advantage, but is not a prerequisite.
• Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage.
• An analytical mindset and an interest in understanding the business process behind a technical requirement.
• Ability to work collaboratively with technical colleagues and business stakeholders.
• A structured, independent way of working and willingness to take ownership of your stories.
• Good English communication skills in an international working environment.

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste.
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave.
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family.
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital.
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.