Job Summary

You will be working with incoming leads and the current client base. Your task is to turn an inquiry into a signed contract and retain the client for the next year. This is not cold calling unknown people – qualified leads are already coming from the website, from the marketing specialist, and through recommendations.

What You Will Do Daily

• Process incoming inquiries: first contact within 15 minutes of receiving a lead.
• Qualify the client: determine the type of facility, region, and current maintenance situation.
• Prepare and send commercial proposals within 24 hours after qualification.
• Conduct negotiations and close deals: from the first call to the signed contract.
• Record every step in Bitrix24 CRM – this is a mandatory condition for teamwork.
• Call existing clients: check satisfaction, offer additional services.
• Renew contracts for assigned clients before expiration.

What is NOT part of Your Job

• Cold calling unknown companies from a directory – there is a separate employee for this.
• Preparing tender documentation – this is the responsibility of the contract department.
• Technical diagnostics – this is the work of engineers.

What We Expect From You

Mandatory

• B2B sales experience of at least 1 year: services, equipment, machinery – any field.
• Ability to listen to the client and ask the right questions, not just read a script.
• Work in CRM: manage deal cards, track stages, do not lose agreements.
• Fluent spoken and written Russian – clients communicate by phone and in writing.
• Systemic approach: remember every client, do not miss follow-ups, keep promises.

Advantageous

• Experience in technical maintenance, housing and communal services, building operations.
• Understanding of B2B client specifics: chief engineers, technical directors, facility managers.
• Experience with Bitrix24 – no need to learn from scratch.
• Understanding what a subscription contract is and how it differs from a one-time sale.

Personal Qualities

• Sees things through to completion: does not lose a client after the first "I'll think about it," knows how to re-engage without pressure.
• Not afraid of rejection: perceives "no" as information, not as personal failure.
• Honest with the client and management: does not promise the impossible, states things as they are.
• Results-oriented: knows their plan, tracks conversion, can explain discrepancies.

KPI – What You Get a Bonus For

*Three indicators. All are measurable, all are checked weekly. There are no subjective assessments like "tried hard" or "worked actively."

Indicator	Goal	Measurement
Personal Sales Target (new contracts)	As agreed with the Head of Sales	Closed deals in CRM per month
Lead Conversion to Proposal Sent	≥ 70% of qualified leads	Bitrix24 Funnel: Stages 1→2
Speed of First Contact (process)	≤ 15 minutes from request	Timestamp in CRM

Additional bonus: renewal of assigned client contracts without a decrease in contract value.

What We Offer

Financial

Component	Amount
Base Salary	from 70,000 RUB (based on interview results)
Bonus for meeting personal target	% of the amount of closed contracts
Total income with target met	100,000 – 160,000 RUB/month

Working Conditions

• Format: Office in St. Petersburg. Client visits as needed.
• Ready-made leads: marketing and cold calling provide an incoming flow – you don't search for clients from scratch.
• Existing portfolio of 200+ facilities – current clients are already paying, they need to be retained and developed.
• Work in a structured team: Head of Sales, contract department, marketing specialist – each in their own area.
• Product training: we will explain what a boiler room is, how it differs from an ITP, what questions chief engineers ask.
• Growth prospects to senior manager or head of department upon meeting targets.

What the First Week Looks Like

Day	What Happens
Day 1	Introduction to the team. Access to CRM. Study of existing contracts and types of facilities.
Day 2–3	Listening to call recordings. Funnel analysis. First independent responses to incoming inquiries under supervision.
Day 4–5	Independent lead processing. First proposal sent. Feedback from the Head of Sales on the quality of qualification and negotiations.

How to Apply

Send your resume. In your cover letter (3–4 sentences), write: what product you sold, what your target was, and how you met it.

Address: 4 k, Fuchika St., St. Petersburg