Portfolio Ownership & Revenue Growth

• Personally manage the top-tier merchant portfolio — acting as a strategic advisor and trusted partner, not just a point of contact.
• Drive revenue within the existing portfolio through upselling new payment methods, cross-selling [ANON] products, and increasing processing volumes.
• Lead quarterly business reviews (QBRs) with key stakeholders, focused on performance metrics, ROI, and growth roadmaps.
• Analyze client transaction data to identify conversion rate drops, revenue leakage, and untapped volume opportunities.

Strategy & Cross-functional Leadership

• Develop and execute the Account Management strategy — including client segmentation, tiering, and retention playbooks.
• Act as the voice of the merchant within [ANON]: collaborate with Integration, Support, Legal, Finance, and Product to deliver seamless client experiences.
• Feed the Product team with competitive insights and market intelligence that directly drive conversion and revenue improvements.
• Partner with Sales and BD teams to ensure smooth client handoffs and alignment on commercial terms and pricing.

What You Bring

Experience

• 6+ years in Account Management, Customer Success, or Business Development — specifically within FinTech or Payments.
• 2+ years in a team lead or management role, with a proven track record of building and scaling AM teams.
• Deep understanding of payment rails, merchant lifecycle, and processing economics is essential for this role.
• Demonstrated experience owning high-volume merchant relationships and negotiating commercial terms.

Skills & Mindset

• Fluent Russian & English (B2+/C1) — mandatory. Daily communication with international partners and internal teams.
• Commercial mindset: you understand the difference between 'supporting' a client and 'growing' a client — and you instill this in your team.
• Strong analytical skills: ability to look at transaction data and pinpoint why a conversion rate is dropping or where revenue is being lost.
• Exceptional leadership and coaching ability — you know how to motivate, challenge, and develop talent at all levels.
• High emotional intelligence, strong organizational skills, and the ability to thrive in a fast-paced, scaling environment.