Support Manager / Менеджер поддержки (Games)

Hi! SkyСoach is a huge service for in-game services that helps with the development of WoW, Destiny 2, Call of Duty, FIFA, Genshin Impact, and dozens of other popular games.

Our mission is to give every gamer the opportunity to get the most out of the game, helping them play the way they want.

We bring together professional players and buyers of game services, helping to improve skills, save time, and reach new heights in games by transferring some of the gaming tasks to our pro players.

We are looking for a Support Manager to strengthen our team and help our clients receive the best service.

What will you be doing?

• Responding in chats to requests from clients and performers, understanding and resolving their problems or complaints.
• Handling complex and non-standard cases, finding optimal solutions.
• Training new employees, sharing experience and helping them integrate into the work.
• Gathering community feedback and being part of the product.

What are we looking for in you?

• Simply being cool, but that's not all :)
• Proficiency in English (written) at a confident B2 level or higher.
• Experience playing major online games.
• Ability to effectively interact with diverse colleagues and clients.
• Stress resistance.
• Flexibility and proactivity.

What can we offer?

• A large and dynamic team that is developing and helping others develop.
• Fully remote work with established processes, the opportunity to work from anywhere in the world.
• Convenient employment and onboarding format.
• Choice of schedule: 4/2 from 16:00 to 01:00 MSK or 00:00 to 09:00 MSK.
• Compensation for training: English language, professional courses.