#vacancy #job #RF #office #Moscow #TechnicalSupport #ARM #ITSM**

Head of Automated Workstation (ARM) Support and Maintenance Department**

Company: Simple Group - one of the leading importers of wine and other beverages in Russia, a national distributor and retailer with its own chain of SimpleWine wine shops. Employment: full-time
Schedule and format: 10-19,** office (Moscow; st. Minskayа, 2Zh) Salary range: from 250 thousand gross

Fulfilling the role of head of the ARM support department with a focus on improving the quality of support services. Responsibility zone - 2nd line support for the retail chain of wine shops, as well as warehouse complexes and offices of the group of companies.

▪**Tasks: ** – Organizing the department's work to ensure stable, high-level service support for company employees. – Improving operational efficiency, building and monitoring key metrics. – Team management: employee development, increasing engagement, building effective communication. – Interaction with suppliers, testing new solutions, forming a unified approach to equipment procurement. – Departmental budget planning and control.

▪**Required competencies: **
– At least 3 years of experience as a technical support manager. – Experience in supporting retail chains will be an advantage. – Deep understanding of ITSM principles and customer service. – Knowledge of modern technologies and trends in IT. – Developed leadership qualities, proactivity.

▪**We offer: **
– Voluntary medical insurance program with dental coverage.
– Corporate discounts on company products, partner programs.
– Wine tech: focus on breakthrough projects in wine retail from a technological perspective, encouragement of initiatives, opportunities for internal and external training.

📩 Send resume – @ds_fedorova , dsfedorova@simple.ru