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#vacancy #job #RF #office #Moscow #TechnicalSupport #ARM #ITSM**
Head of Automated Workstation (ARM) Support and Maintenance Department**
Company: Simple Group - one of the leading importers of wine and other beverages in Russia, a national distributor and retailer with its own chain of SimpleWine wine shops.
Employment: full-time
Schedule and format: 10-19,** office (Moscow; st. Minskayа, 2Zh)
Salary range: from 250 thousand gross
Fulfilling the role of head of the ARM support department with a focus on improving the quality of support services. Responsibility zone - 2nd line support for the retail chain of wine shops, as well as warehouse complexes and offices of the group of companies.
▪**Tasks: ** – Organizing the department's work to ensure stable, high-level service support for company employees. – Improving operational efficiency, building and monitoring key metrics. – Team management: employee development, increasing engagement, building effective communication. – Interaction with suppliers, testing new solutions, forming a unified approach to equipment procurement. – Departmental budget planning and control.
▪**Required competencies: **
– At least 3 years of experience as a technical support manager.
– Experience in supporting retail chains will be an advantage.
– Deep understanding of ITSM principles and customer service.
– Knowledge of modern technologies and trends in IT.
– Developed leadership qualities, proactivity.
▪**We offer: **
– Voluntary medical insurance program with dental coverage.
– Corporate discounts on company products, partner programs.
– Wine tech: focus on breakthrough projects in wine retail from a technological perspective, encouragement of initiatives, opportunities for internal and external training.
📩 Send resume – @ds_fedorova , dsfedorova@simple.ru
from 250,000 RUB
per month
from 3 years
Experience
Full-time
Employment
Onsite
Work Format
Head
Grade
Management
Specialization
Retail
Industry
Product company
Company Type
By city
Management
Specialization
Retail
Industry
Product company
Company Type