Valta is among the top leaders in the Russian pet industry. The company's portfolio includes over 75 brands with 7,500 active SKUs. Moreover, 45 manufacturers trust us with exclusive distribution rights.
We set trends in the pet industry, improving the quality of pet care, guided by the formula: healthy pet - happy owner - thriving business.
One of the key tools for customer interaction is our website valta.ru and the new Valta B2B order portal.
Due to team expansion, we need a specialist to take on the technical support of the portal, help clients solve their tasks, and become the link between business users and the development team.
Responsibilities:
- Handling requests: Receiving and processing applications from B2B clients regarding the operation of the web portal and online store.
- Account administration and setup: Creating, restoring, and configuring client accounts, setting access rights based on contract terms.
- Resolving standard technical issues: Correcting directories (product range, prices, counterparties), re-uploading orders to client personal accounts, updating the product catalog, interacting with clients on loyalty programs.
- Order management: Diagnosing problems with order processing, assisting in correcting orders on the portal side.
- Testing: Participating in testing new developments and bug fixing (regression testing, acceptance testing of functionality) before deployment.
- Knowledge base maintenance: Keeping client instructions and internal regulations up-to-date. Documenting common problems and their solutions.
- FAQ blog: Creating and maintaining a Frequently Asked Questions (FAQ) blog to improve client self-support.
Our requirements:
- Understanding website structure: Experience with web interfaces (online stores, personal accounts, CRM, portals). You know the difference between frontend and backend, what an API is, and how data is transferred between a website and a server.
- Advanced browser usage: Ability to open DevTools (developer tools), inspect page structure, view console errors. This should be your daily tool, not "something scary".
- Data handling: Experience with Excel/Google Sheets at the level of pivot tables, VLOOKUP, filters. You can structure data and find duplicates.
- Technical support experience for web services (online stores, B2B portals, CRM systems) for at least 1 year. The skill is not just "calling and answering," but diagnosing problems, checking logs, finding causes, and proposing solutions.
- Ability to work with documentation: You can independently record instructions, maintain a knowledge base, and create screencasts for clients.
- A plus will be: Knowledge of SQL (simple SELECT, UPDATE queries), but not critical – we are ready to train if you have a general understanding of database logic.
We offer:
- Work in a company committed to building long-term relationships with employees, suppliers, and clients;
- Modern and cozy pet-friendly office;
- Work schedule: 5/2 from 9:30 to 18:00; during the probation period (up to 3 months), work is in the office, afterwards, a hybrid or remote format is possible.
- Official employment;
- Compensation: salary + quarterly bonus based on KPI performance;
- Opportunity to pamper your pets with products from the company's portfolio with a 20% discount;
- You can influence the product: your suggestions for improving the portal's interface and logic will be heard.
- Vibrant corporate life: conferences, product team summits, interest communities, master classes, yoga, football, and anything else you come up with and implement with our HR managers.
