This is your job:
- Receive, analyze, and resolve technical requests primarily via phone and ticketing system
- Troubleshoot issues efficiently and determine optimal solutions for quick resolution
- Provide clear, accurate, and professional information in both German and English
- Ensure high customer satisfaction with every interaction through empathy and patience
- Collaborate with the team to maintain consistent, high-quality support
- Document interactions accurately and follow established procedures
Your qualifications:
- Very good command of German and English (B2/C1 level minimum)
- Strong communication, listening, and problem-solving skills
- Ability to understand and resolve technical issues even with limited details
- Organized, detail-oriented, and able to manage multiple requests effectively
- Genuine interest in IT/technology and customer support
- Team-oriented with a positive, empathetic attitude
- Basic Microsoft 365 knowledge is a plus
- Previous technical support or customer service experience is advantageous (full training provided)
All applications will be treated in strict confidentiality
Please note that only shortlisted candidates will be invited to an interview
