About the Company and Team
We are looking for an IT specialist (for work from 16:00 to 00:00 MSK) (remote work), capable of promptly solving non-standard problems and interacting effectively with both end-users of the software and the development team.
Regular tasks include: implementation and support of specialized medical software, hardware configuration, user communication (via email and phone), user training on software usage, and other tasks related to supporting our product in the US market.
Mandatory Requirements:
- English language (fluent spoken, B2 level or higher according to CEFR)
- Business correspondence skills in English
- Solid understanding of how modern web applications work
- Activity, initiative, and teamwork skills!!! Also, stress resistance, communication skills, responsible attitude towards tasks, ability to effectively manage your time and strictly follow established processes
- (Basic) database skills: executing queries (select, update, insert, delete)
- (Basic) knowledge of HTML and CSS
Nice to have:
- Customer service experience
- User training experience and presentation skills
- English language proficiency certificate (TOEFL/IELTS)
- Familiarity with medical information systems (PACS, RIS, EHR) and protocols DICOM, HL7
- Proficiency in basic web technologies (HTML, CSS)
- Knowledge of main network technologies (TCP/IP, SFTP, SSH, VPN, firewalls)
- Command-line skills in *nix systems
- Having 2 monitors (will greatly simplify the workflow)
Main Responsibilities:
- Support for English-speaking users of the software product (verbal consultations via phone and email correspondence)
- Assistance with product implementation, software configuration according to customer requirements, and setup of special user equipment
- Collection and systematization of user feedback and suggestions regarding product performance
- Maintenance and augmentation of product documentation
What We Offer?
- Competitive salary, career and salary growth prospects
- 8-hour shifts (the technical support team works 24/5).
- Training for full onboarding into the position. Internship period up to 3 months
