About the Company and Team
We are looking for an IT specialist (to work from 16:00 to 00:00 MSK) (remote work), who can quickly solve non-standard problems and interact effectively with both end-users of the software and the development team.
Ongoing tasks include: implementation and support of specialized medical software, equipment setup, communication with users (via email and phone), user training on how to use the software, and other tasks related to supporting our product in the US market.
Mandatory Requirements:
- English language (fluent conversational skills, not lower than B2 according to CEFR)
- Skills in business correspondence in English
- Confident understanding of the principles of modern web applications
- Activity, initiative, and ability to work in a team!!! Also, stress resistance, communication skills, responsible attitude towards tasks, ability to effectively manage your time, and strictly adhere to established processes
- Minimal skills in working with databases: executing queries (select, update, insert, delete)
- Minimal knowledge in HTML and CSS
Nice to have:
- Customer service experience
- Experience in user training and presentation skills
- English language proficiency certificate (TOEFL/IELTS)
- Understanding of medical information systems (PACS, RIS, EHR) and DICOM, HL7 protocols
- Proficiency in basic web technologies (HTML, CSS)
- Knowledge of basic network technologies (TCP/IP, SFTP, SSH, VPN, firewalls)
- Command-line skills for *nix systems
- Having 2 monitors (will greatly simplify the workflow)
Main Responsibilities:
- Support for English-speaking users of the software product (verbal consultations by phone and email correspondence)
- Assistance with product implementation, software configuration according to customer requirements, setup of special user equipment
- Collection and systematization of user feedback and suggestions regarding product performance
- Maintenance and expansion of product documentation
What we offer?
- Decent salary, prospects for career and salary growth
- 8-hour shifts (the technical support team works 24/5).
- Training for full onboarding into the role. Internship period up to 3 months
