Company: TechSoft
Location: Vologda, Russia
Work Format: Remote
Employment: Full-time
Salary: from 50,000 RUR per month
Qualification: Intern
Specialization: Technical Support Engineer
About the Company and Team
We are looking for an IT specialist (for work from 16:00 to 00:00 MSK) (remote work) who can quickly solve non-standard problems and effectively interact with both end-users of the software and the development team.
Core responsibilities include: implementation and support of specialized medical software, hardware setup, user communication (via email and phone), user training on software usage, and other tasks related to supporting our product in the US market.
Mandatory Requirements:
- English Language (fluent spoken proficiency, at least B2 CEFR level)
- Business correspondence skills in English
- Solid understanding of modern web application principles
- Proactiveness, initiative, and teamwork!!! Also, stress resistance, good communication skills, responsible attitude towards tasks, ability to effectively manage time, and strictly adhere to established processes
- (Minimal) Database skills: executing queries (select, update, insert, delete)
- (Minimal) Knowledge of HTML and CSS
The following would be a plus:
- Customer service experience
- User training experience and presentation skills
- English language proficiency certificate (TOEFL/IELTS)
- Understanding of medical information systems (PACS, RIS, EHR) and DICOM, HL7 protocols
- Proficiency in basic web technologies (HTML, CSS)
- Knowledge of essential network technologies (TCP/IP, SFTP, SSH, VPN, firewalls)
- Command-line skills *nix
- Having 2 monitors (will significantly simplify the workflow)
Main Responsibilities:
- Support of English-speaking users of the software product (verbal consultations via phone and email correspondence)
- Assistance with product implementation, software configuration according to customer requirements, setup of special user equipment
- Collection and systematization of user comments and suggestions regarding product performance
- Maintenance and updating of product documentation
What We Offer?
- Competitive salary, career and salary growth prospects
- 8-hour shifts (the technical support team operates 24/5).
- Training to fully onboard you into the role. Internship period up to 3 months
