Senior Product Analyst in Buyers Experience
You will use data to improve and optimize our products and services, influencing user satisfaction and loyalty.
The Buyers Experience team is responsible for the entire user journey - from the start of a session to order fulfillment. What information to highlight on a product card, which items to suggest for additional purchase in the cart, how to simplify checkout for people who have never ordered online? You will answer these and many other questions together with the entire Buyers Experience product team.
Our goal is to change customers' perception from "this is a confusing and complicated site, I'd rather buy at the market" to "bought in the app in two clicks, now recommending it to everyone".
The main areas of work are increasing conversion metrics, Retention, analyzing CJM, and user segmentation.
What you will do
- Data analysis projects to identify insights that will help improve products and user experience. For example: why Retention dropped, how to distinguish seasonality from other events, where exactly to dig to improve business margin
- Develop and optimize processes based on analytical data. For example, working with different users' CJM - what the journey should look like for newcomers and regulars, etc.
- Process large volumes of data using SQL and Python, create analytical reports
- Engage in data visualization and present analysis results to support strategic decisions
- Conduct a large number of product AB experiments
- Forecast long-term effects using proxy metrics
What is important for us
- Professional proficiency in mathematics and statistics. We expect you to be able to describe business in mathematical terms and keep the business context in mind when others bring dry numbers
- Experience with SQL, Python, and BI tools. Our analysts regularly work with large datasets, write complex queries, and create analytical data marts
- Analytical thinking skills and the ability to present results in an understandable form
- Experience in conducting A/B testing and understanding of product metrics
- Several years of experience and higher education in data or related fields
Will be a plus
- Knowledge of the specifics of working with marketplaces
- Understanding of data warehouse architecture or distributed systems.
- Skills in working with other analytical tools
What we offer
- Remote work from anywhere in the world or a cozy office
- You can grow along an engineering or managerial track, and we have a regular performance review system in place
- Salary on par with top companies in the Russian market
- Learning and development — we support both within the company and outside (meetups, conferences, professional training, publications). We also help you develop your personal brand
- Base — a community of professionals with a desire to do great things. A nice bonus — VHI (private health insurance) tied to your location, training, and other perks
