Retail Director for Russian Women's Sportswear Brand IRNBY

For the Russian women's sportswear brand IRNBY, we are looking for a Retail Director who will be responsible not only for commercial results but also for the quality of client experience, operational efficiency, and team development.

Responsibilities:

Managing the financial performance of the offline segment:

• Be responsible for the P&L of the retail segment, ensuring the achievement of financial targets and sustainable profitability of the chain.
• Formulate budgets, control operating expenses, and manage resource utilization efficiency.
• Manage key retail metrics: revenue, conversion, average check, UPT, payroll costs, store profitability, and inventory turnover.
• Analyze results, identify reasons for deviations, and implement plans to improve indicators.

Managing client experience:

• Formulate a unified high standard of service throughout the entire retail network: develop and implement customer service standards, regularly evaluate their effectiveness, and improve them.
• Analyze customer feedback, handle complaints, and transform client insights into process changes.
• Develop a service culture and ensure its daily adherence by all stores.

Managing operational efficiency:

• Ensure compliance with company operational standards and regulations.
• Control cash discipline, merchandising, delivery acceptance, document flow, inventory counts, and product management.
• Identify bottlenecks in processes and implement changes that increase store operational efficiency.
• Optimize resource utilization, reduce costs, and increase the productivity of the retail network.
• Build a transparent reporting and performance management system.

Developing the retail network:

• Develop a strategy for the offline segment's development.
• Participate in opening new stores: evaluate project economics, set target indicators, and support the launch.
• Monitor the network's competitiveness and initiate projects to improve store efficiency.

Managing the team:

• Lead store managers.
• Foster a culture of responsibility, collaboration, and results orientation.
• Develop motivation, training, and employee development systems in collaboration with HR.
• Develop strong leaders and build a talent pool.

Candidate Expectations:

• At least 2 years of experience as a Retail Director, Operations Director, or Head of a retail network in the fashion industry.
• Understanding of key sales drivers in offline retail and the ability to influence them through assortment, customer service, merchandising, team, operational processes, and commercial activities.
• Experience in building and implementing operational standards, optimizing processes, and improving store efficiency.
• Deep understanding of the customer journey and experience in developing service as a tool to increase conversion, average check, and loyalty.
• Strong analytical skills, ability to work with retail metrics, and make data-driven decisions.
• Experience managing a distributed team, developing store managers, and fostering a culture of accountability for results.
• Understanding of IRNBY's brand visual communication and audience expectations.

Conditions:

• 5/2 work schedule.
• Competitive salary, to be discussed after the final interview.
• Official employment.
• Opportunity to influence the development of the retail network of one of the fastest-growing fashion brands.
• Participation in key commercial and operational decision-making.
• Work in a team that values initiative, speed, and responsibility.
• Open corporate culture.
• Product bonuses.
• Free training at IRNBY Training Club.
• Discount on PREDUBEZHDAI brand products.