About the Company and Team
We are looking for an IT specialist (for work from 16:00 to 00:00 Moscow time) (remote work) who can quickly solve non-standard problems and interact effectively with both end-users of the software and the development team.
Ongoing tasks include: implementation and support of specialized medical software, equipment setup, communication with users (via email and phone), user training on software usage, and other tasks related to supporting our product in the US market.
Mandatory Requirements:
- English language (fluent conversational, B2 level or higher according to CEFR)
- Skills in business correspondence in English
- Solid understanding of the principles of modern web applications
- Proactiveness, initiative, and teamwork skills!!! Also, stress resistance, strong communication skills, responsible attitude towards tasks, ability to effectively manage time, and strict adherence to established processes
- Basic database skills: executing queries (select, update, insert, delete)
- Basic knowledge of HTML and CSS
Pluses would be:
- Customer service experience
- User training experience and presentation skills
- English language proficiency certificate (TOEFL/IELTS)
- Understanding of medical information systems (PACS, RIS, EHR) and DICOM, HL7 protocols
- Proficiency in basic web technologies (HTML, CSS)
- Knowledge of basic network technologies (TCP/IP, SFTP, SSH, VPN, firewalls)
- Command-line skills in *nix environment
- Having 2 monitors (will significantly simplify the workflow)
Main Responsibilities:
- Support for English-speaking users of the software product (phone consultations and email correspondence)
- Assistance with product implementation, software configuration according to customer requirements, and setup of special user equipment
- Collection and systematization of user feedback and suggestions regarding product performance
- Maintenance and expansion of product documentation
What We Offer?
- Competitive salary, career and salary growth prospects
- 8-hour shifts (the tech support team works 24/5).
- Training to fully onboard into the position. Internship period up to 3 months
