Post-Order User Experience Product Manager

We are looking for an experienced product manager to lead work on the post-order customer experience backlog.

Your responsibilities will include:

• coordinating three cross-functional development teams;
• managing all aspects of the user experience after clicking the "Pay" button;
• managing address flows.

The backlog takes into account the specifics of both the Russian Federation and other countries where the company operates.

What tasks await you

Team Management You will independently lead two cross-functional development teams and, together with a manager who will be your direct report, manage a third team.

User Interaction with the Service You will be responsible for order tracking and statuses, order history, the review system, the order cancellation process, entry points for support, and address flows.

Accounting for International Specifics It will be necessary to consider the specifics of the service's operation in the Russian Federation and other countries where the company operates.

More about product creation at Yandex — in the channel Yandex for Products

We expect you to

• Have led product teams and managed backlogs
• Are able to effectively coordinate the work of several teams with different reporting models
• Have a good understanding of user experience and can improve it through product solutions
• Are capable of considering regional specifics when developing and implementing product features
• Are results-oriented and able to achieve results in complex projects

It will be a plus if you

• Have worked on international projects and considered the specifics of different markets
• Have led products related to order management and customer experience
• Have worked with cross-functional teams in large technology companies