Post-Sale Service Department
We are looking for an SMM and Community Manager who will support clients after purchasing real estate and help form a community of future residents even before they receive their keys.
The specialist's main task is to create a comfortable information environment for co-investors, unite future neighbors, and ensure regular, clear, and friendly communication with clients during the period of waiting for the apartments to be handed over.
Responsibilities:
- Develop a community of future residents of residential complexes from the moment of apartment purchase until receiving the keys;
- Manage a closed Telegram channel for co-investors;
- Formulate a content plan and, in collaboration with PR and Advertising, create publications;
- Inform about the project's progress, important construction stages, and the preparation of buildings for handover;
- Cover events and activities exclusively available to co-investors;
- Announce meetings, tours, client events, and other activities;
- Create useful content about preparing to receive keys, apartment acceptance, renovation, moving, and living in a new residential complex;
- Collect questions, suggestions, and feedback from future residents;
- Interact with construction, marketing, client service departments, and the management company to prepare accurate information;
- Devise engagement mechanics: surveys, regular features, contests, introductions to future neighbors, and joint activities;
- Analyze content effectiveness and audience engagement, prepare regular reports.
Requirements:
- Experience as an SMM manager, community manager, content manager, or client communications specialist;
- Fluent written Russian and the ability to explain complex information in simple and understandable language;
- Experience managing Telegram channels and knowledge of the platform's main tools;
- Understanding of community building and development principles;
- Ability to handle feedback, questions, and emotional client inquiries;
- Skills in preparing text and visual content;
- Responsibility, independence, attention to detail, and adherence to deadlines;
- Ability to interact with multiple departments and verify information before publication;
- Experience in real estate, development, client service, or residential complex management will be an advantage.
Position Goal
Create an active and loyal community of future residents, increase co-investor awareness, and foster a positive client experience throughout the entire journey from apartment purchase to key handover.
Key Performance Indicators
- Subscriber engagement in publications and activities;
- Regularity and timeliness of content publication;
- Speed of processing questions and feedback;
- Level of co-investor satisfaction with communication;
- Reduction in the number of recurring questions due to high-quality informational content.
Conditions:
- Work in a subsidiary of Sberbank;
- Official employment;
- Competitive salary: Base Salary + Quarterly Bonus;
- Work schedule 5/2 from 9:00 to 18:00 (1 day remote);
- Interesting tasks and the opportunity to join a team of professionals;
- Work location: SberCity project showroom (landmark - Zakharovo village, Krasnogorsky district);
- Corporate transport (m. Polezhaevskaya_8:20, m. Shchukinskaya_08:15, m. Strogino_08:30);
- Voluntary medical insurance, life and health insurance (clinics, hospitals, emergency medical care);
- Discounts from Sber group partners;
- Discounts on products and services of Sber group companies;
- Corporate fitness;
- Corporate training and more.
