Post-Sale Service Department
We are looking for an SMM and Community Manager to support clients after purchasing real estate and help build a community of future residents even before they receive their keys.
The main task of the specialist is to create a comfortable information environment for co-investors, unite future neighbors, and ensure regular, clear, and friendly communication with clients during the period of waiting for apartment handover.
Responsibilities:
- Develop a community of future residents of residential complexes from the moment of apartment purchase until key handover;
- Manage a private Telegram channel for co-investors;
- Formulate a content plan and, together with PR and Advertising, prepare publications;
- Report on the progress of the project, important construction stages, and preparation of buildings for handover;
- Cover events and activities available only to co-investors;
- Announce meetings, tours, client events, and other activities;
- Create useful content about preparing for key handover, apartment acceptance, renovations, moving, and living in a new residential complex;
- Collect questions, suggestions, and feedback from future residents;
- Interact with construction, marketing, client service departments, and the management company to prepare accurate information;
- Devise engagement mechanics: polls, features, contests, introductions to future neighbors, and joint activities;
- Analyze content effectiveness and audience engagement, prepare regular reports.
Requirements:
- Experience as an SMM manager, community manager, content manager, or client communications specialist;
- Excellent written communication skills and the ability to explain complex information in simple and understandable language;
- Experience managing Telegram channels and knowledge of the platform's main tools;
- Understanding of community building and development principles;
- Ability to work with feedback, questions, and emotional client inquiries;
- Skills in preparing text and visual content;
- Responsibility, independence, attention to detail, and adherence to deadlines;
- Ability to interact with multiple departments and verify information before publication;
- Experience in real estate, development, client service, or residential complex management will be an advantage.
Position Goal
To create an active and loyal community of future residents, increase co-investor awareness, and foster a positive client experience throughout the entire journey from apartment purchase to key handover.
Key Performance Indicators
- Subscriber engagement in publications and activities;
- Regularity and timeliness of content release;
- Speed of processing questions and feedback;
- Level of co-investor satisfaction with communication;
- Reduction in the number of recurring questions due to high-quality informational content.
Conditions:
- Work in a subsidiary of Sberbank;
- Official employment;
- Decent level of remuneration: Salary + quarterly bonus;
- 5/2 work schedule from 9:00 to 18:00 (1 day remote);
- Interesting tasks and the opportunity to join a team of professionals;
- Work location: SberCity project showroom (reference point - village of Zakharkovo, Krasnogorsky district);
- Corporate transport (m. Polezhaevskaya_8:20, m. Shchukinskaya_08:15, m. Strogino_08:30);
- Voluntary Medical Insurance, life and health insurance (clinics, inpatient care, emergency medical assistance);
- Discounts from Sber group partners;
- Discounts on products and services of Sber group companies;
- Corporate fitness;
- Corporate training and more.
