Operations is a core, revenue-driving function responsible for executing and scaling the company’s day-to-day business. It encompasses tele-sales, field ambassadors, collections, and customer operations, ensuring efficiency, quality, and a strong customer experience. The area focuses on process excellence, productivity, and scalability in a fast-growing fintech environment. Operations acts as a key enabler of sustainable growth and profitability.

We are seeking a strategic, execution-oriented Chief Operations Officer (COO) to lead and scale our end-to-end Operations function in a high-growth environment. As a key member of the Executive Leadership Team, the COO will be responsible for driving operational excellence, scalability, and efficiency across all operational verticals, ensuring seamless execution aligned with our growth strategy and customer-centric mission.

Challenges That Await You

• Define and execute Colombia’s operational strategy to support rapid growth, profitability, and market expansion.
• Translate business objectives into scalable, data-driven operational processes and KPIs.
• Ensure operational readiness to support new products, markets, and regulatory requirements.
• Lead, develop, and scale high-performing operational teams across multiple functions (Tele-sales, Ambassadors, Collections, Ops Support).
• Build a strong leadership bench and promote a culture of accountability, ownership, and continuous improvement.
• Design organizational structures that balance speed, control, and scalability.
• Oversee revenue-adjacent operations including tele-sales and field ambassador programs, ensuring efficiency, productivity, and conversion optimization.
• Partner closely with Product, Marketing, among other teams to optimize customer acquisition and retention.
• Ensure collections operations are effective, compliant, and aligned with customer experience principles.