This is not a classic operational role focused on process control and back-office.

This is an opportunity to build a next-generation operational model where speed, customer experience, and digital technologies become the main competitive advantage of the business.

We are looking for a leader who can:

• build a seamless customer journey from the first touchpoint to resolving complex inquiries;
• turn customer service into a driver of growth and loyalty;
• scale operations without compromising service quality;
• implement automation and digital solutions that make the customer's life easier;
• foster a culture where all decisions start with the question: "What will the client feel?"

We will be particularly interested in the experience of leaders from banks, neobanks, fintech, and digital ecosystems who have already gone through the transformation of customer service and operational efficiency.

This is a role for someone who equally understands numbers, processes, technologies, and people.

If you are drawn to the idea of building the best customer experience on the market and influencing the strategic development of the business at the top management level, I will be happy to discuss the details in direct messages.