BCS Mir Investitsiy** investment company is seeking a Chief Operating Officer of Retail Banking Business.

Management of the retail banking business operational block: from customer journey design and business requirements to automation, industrial implementation, and quality control of services and regulatory requirements.

Key Tasks:

• Continuous operational support of retail products, efficiency of back and middle office, operational risks and compliance.
• Development of E2E processes: analysis, design, implementation, optimization.
• Automation: business and functional requirements, UAT, change portfolio management.
• Methodology and Master Data: regulations, requirements of the Central Bank and Ministry of Finance.
• Support: operational and third-line support, incidents, claims, outsourcing.
• Analytics: KPI, SLA, metrics, data-driven optimization.
• Team: business engineers, methodologists, card middle office, delivery, call center.
• Strategic digitalization projects.
• System implementation of AI.

Process Scope:

• Client onboarding and servicing.
• Issuance, servicing, and delivery of bank cards.
• Settlements and payments (including cross-border).
• Opening and servicing of current accounts.
• Deposit and savings products.
• Banking service packages.
• Loyalty programs.
• Credit products.

Candidate Requirements:

• Experience managing an operational/process direction in a retail bank (change).
• Deep understanding of customer and operational processes for individuals.
• E2E processes.
• Optimization and automation.
• Tasking for IT.
• AI competencies.
• Methodology and regulatory framework.
• Cross-functional interaction.
• Building operational reporting, KPI/SLA.
• Change and team management.
• Knowledge of the Bank of Russia regulations.
• Higher education.

Will be an advantage:

• Operational efficiency projects.
• Implementation of RBS/CRM, scoring, process platforms.
• Knowledge of CFT Core Banking System; AML/KYC and operational risks.
• Experience in large federal banks or fintech companies with developed retail operations.

Personal Qualities:

• Innovation — ability to propose and implement new approaches to operations and service.
• Teamwork — building effective interaction with front, back, and IT.
• Flexibility — quick adaptation to changes in products, technologies, and regulations.
• Multitasking — managing multiple projects and areas simultaneously.
• Result-oriented — focus on measurable indicators (deadlines, quality, SLA, NPS).
• Strategic thinking with the willingness to delve into process details.
• Strong communication and presentation skills, ability to negotiate at the top management level.

The Company Offers:

• 5/2 work schedule from 9:30 to 18:00.
• Comfortable office in the city center (Prospect Mira metro station).
• Access to modern AI tools.
• Comprehensive health support: Voluntary Medical Insurance (DMS), including dentistry, telemedicine, check-ups; life insurance, overseas insurance, corporate tariffs for relatives.
• Discounts and offers for employees.
• Rich corporate life.