Key Responsibilities:

• Run the Marketplace operating cadence, including planning, performance reviews, financial and workforce governance, and executive decision support.
• Together with the Marketplace LT, shape the 1–5 year Marketplace strategy and ensure it is translated into annual and quarterly priorities, portfolios, business cases and resource choices.
• Govern major strategic initiatives and cross-functional dependencies across Marketplace and partner BUs (including Accommodations, Trips, Marketing, FinTech, Central Tech and our corporate functions), making trade-offs and risks explicit and driving timely resolution. Drive change implementation programs across the Marketplace.
• Lead and develop a high-performing team across strategy, business operations and programme management, while contributing to the SBOPC job family across Booking.com. You ensure that critical cross-functional initiatives are on track to achieve their strategic and operational goals, that the dependencies across functions are transparent and managed.
• You facilitate the governance of the workforce management cycle in the department ensuring that headcount decisions and workforce management activities (e.g. talent acquisition) are managed within the budgetary constraints given.
• From a functional perspective it is part of your responsibilities to play an active and leading role contributing to the function’s development and growth across Booking.com and hence is not limited to your own organisation. For that you will maintain and grow the network with your peer group and own decisions and responsibilities in that context too.
• As a result, the scope and variety of topics will be broad. The role will directly manage a team of approx 10 - 15 SBOPC professionals across Strategy, Business Operations, Program/Project Management and you will be responsible for building a high-performing team in line with job family expectations.

Example KPIs: Individual / team Your individual and team delivery KPIs will vary according to the nature and aims of the programmes, projects and strategic work being considered. Measures would typically include:

• Strategic priority and portfolio delivery
• Planning, prioritisation and operating cadence
• Quality and timeliness of decision support
• Stakeholder confidence and team health

The collective KPIs of Marketplace to which you should align efforts include:

• Commercial and loyalty performance
• Connected Trip and customer experience outcomes
• Customer centric measures of successful delivery
• AI, data and measurement outcomes
• Execution velocity, trust and people/culture

Ideal Experience & Skills

• Significant experience leading strategy, business operations, operational excellence or portfolios in a complex global organisation.
• Master degree
• Skilled in strategy development and execution including problem identification, scoping, recommendations of options, consensus building, and translation into implementation plan
• A track record of turning ambiguous strategic questions into evidence-based recommendations, business cases, priorities and execution plans.
• Deep proficiency in change management frameworks, coupled with the ability to create pragmatic toolkits tailored for high-velocity teams.
• Strong financial and data fluency, including KPI design, performance management, experimentation and the practical use of AI-enabled insights.
• Executive-level influence, cross-functional orchestration, change leadership and people leadership; customer-centric, systems-oriented and pragmatic.
• Ability to learn fast and adapt to a fast moving environment as well as experience leading change management efforts
• Creativity and “out of the box” thinking that drives innovation
• Ability to “see around corners” and “connect the dots” in order to enable proactive (not reactive) approaches
• Proven ability to lead a team as well as collaborate and build relationships at all levels of the organization
• Ability to work effectively in a global environment; sensitivity to and an understanding of cultural differences.
• Ability to lead a diverse team of professionals across strategy, business operations, and program management functions.

Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.