Vacancy Description
We are Betting Software – a provider of ready-made software solutions for clients and partners in the iGaming industry. Our company specializes in the development and support of web applications for betting and gambling, as well as system and game design and integration.
We are looking for a Customer Success Manager who will be responsible for the development of existing client projects.
This is not a technical support role, nor a classic Project Manager role. The main task is to deeply understand the client's business, find growth points, and, together with the owner and the internal team, achieve project performance improvements.
What you will do:
- Take over a portfolio of client projects.
- Study the business model, GEO, audience, traffic sources, and economics of each project.
- Analyze GGR/NGR, registrations, deposits, active players, retention, churn, average check, and other metrics.
- Determine why a project is growing, declining, or stagnating.
- Break down a problem into specific causes: lack of new players, weak activation, high churn, decline in average check, issues with product, payments, or marketing.
- Generate and prioritize growth hypotheses.
- Before launching a hypothesis, fix the starting point (Point A): initial metrics, period, and target segment.
- Define the expected result, KPI, testing period, and success criteria for the hypothesis.
- Organize implementation together with marketing, product, development, finance, and the client's team.
- After launch, measure the results, adjust the solution, and scale successful hypotheses.
- Conduct regular meetings with owners to discuss business, metrics, risks, and development plans.
- Formulate a growth plan for each project for a month and a quarter.
- Identify the risk of client churn before they decide to terminate the cooperation.
- Find opportunities for additional products and services if they genuinely improve the client's economics.
Candidate Profile:
- Experience in Customer Success, Key Account Management, B2B client development, product, or commercial management.
- Ability to analyze metrics and translate numbers into concrete actions.
- Understanding of cause-and-effect relationships: not just "the metric dropped," but also why it dropped.
- Experience in formulating and testing business hypotheses.
- Ability to calculate the expected impact, ROI, and risks of a solution.
- Experience in planning and working with KPIs.
- Confident communication with business owners and executives.
- Ability to discuss large budgets and make informed commercial decisions.
- Ability to respectfully say "no" to the client and offer an alternative.
- Independence and ownership: the candidate does not wait for constant instructions but leads the project to results.
- Ability to coordinate multiple departments and ensure agreements are met.
- Will be an advantage:
- Experience in iGaming, FinTech, payments, or B2B SaaS.
- Understanding of GGR, NGR, retention, churn, FTD, LTV, CAC, and unit economics.
- Experience working with international clients.
- Proficiency in Excel/Google Sheets, BI systems, and dashboards.
- English language proficiency at B2 level or higher; Spanish or Arabic will be an advantage.
- How we will evaluate results:
- Key performance indicators:
- Revenue growth of the managed portfolio;
- Client retention and churn reduction;
- Dynamics of GGR/NGR and active client base;
- Growth in product usage;
- Fulfillment of project development plans;
- Financial impact of tested hypotheses;
- Expansion of cooperation and additional sales;
- Quality of risk forecasting.
Our conditions:
- Fully remote work;
- Opportunity to gain experience in the betting industry; salary + KPI based on the number of projects and quality of work.
- What you will get with us: Payments in USDT twice a month;
- Business trips and the opportunity to attend iGaming exhibitions worldwide;
- Language learning compensation.
