vacancy #iGaming #operations #relocation #Serbia #fulltime

We’re hiring: Business Operations Manager (Relocation to Serbia)

An international and fast-growing iGaming company is looking for an experienced Business Operations Manager to lead gaming operations with a strong focus on CRM, Customer Support, and VIP management.

This is an on-site role in Serbia (relocation provided).

Key Responsibilities: • Oversee daily gaming operations and ensure high customer satisfaction • Develop and implement CRM strategies to drive engagement and retention • Manage and optimize customer support processes • Lead VIP client management and enhance high-value player experience • Collaborate with product, marketing, and tech teams • Analyze player behavior and optimize performance based on data • Monitor KPIs and improve operational efficiency • Lead and mentor customer support & VIP teams

Requirements: • Must have experience in the iGaming industry • Proven background in operations / CRM / customer support / VIP management • Strong understanding of player lifecycle and engagement strategies • Excellent leadership and team management skills • Data-driven mindset with strong analytical abilities • Strong English – mandatory • Ability to work in a fast-paced environment

Interested? Reach out directly @ENI_ONE_LTD