#vacancy #вакансия #Cyprus #igaming #VIP #office

🚀HEAD OF VIP🚀

We are creating a boundless ecosystem where every player gets everything they want: sports betting, live broadcasts, mini-games, and large-scale giveaways. We are building a community where innovation goes hand in hand with entertainment.

Who we are looking for: Experience in iGaming for at least 2 years, including at least 1 year in a leadership position. Practical experience in managing the VIP segment and a team of VIP managers. Deep understanding of the VIP player lifecycle, VIP management principles, and high-value client retention. Experience in developing and optimizing bonus programs, promotions, and personalized offers. Strong analytical skills and experience in data-driven decision-making. Experience working with CRM, BI systems, and analytics tools. Skills in player segmentation, behavior forecasting, and key metrics analysis. Experience in managing the VIP segment budget, calculating ROI, and controlling costs. Team management skills: goal setting, employee development, performance monitoring. Understanding of CRM systems, marketing automation, and customer service principles. Understanding of AML, KYC, GDPR requirements. English language proficiency: Upper-Intermediate (B2) and above.

What you will be doing: Managing and developing the VIP Management segment. Leading a team of VIP managers: assigning tasks, developing employees, conducting 1:1s, monitoring work quality, and achieving KPIs. Developing a strategy for VIP player retention and development. Building and improving VIP management processes. Developing and optimizing bonus programs, personalized offers, and loyalty programs. Monitoring the quality of VIP player service and developing customer service. Analyzing player behavior, segmenting the client base, and forecasting activity. Monitoring key business metrics of the segment (Retention, GGR, NGR, ARPU, LTV, ROI, etc.). Managing the VIP program budget and evaluating the effectiveness of initiatives. Identifying churn risks and developing player retention strategies. Preparing analytical reports and presenting results to management. Collaborating with CRM, Product, Marketing, Payments, Risk, and other teams to develop the VIP segment.

What we offer: 💰 Competitive salary. 🌞 Relocation to sunny Cyprus. 🏢 Work in a dynamically developing company with large-scale projects. 📈 Opportunities for professional and career growth. 💪 Compensation for sports activities. 🌍 Compensation for learning foreign languages. 🎁 Gifts for employees' children on their birthdays. 🎉 Corporate events and team building.

Contact via tg: @dead_linki