#vacancy VIP Account Manager (Italian, Spanish,Portugese speakers or just English)

📍 Location: Cyprus, Limassol 🏢 Format: Full-time | On-site(Office)

International iGaming company is expanding its VIP department and is looking for an experienced VIP Account Manager with Team Lead potential to work with high-value players.

Responsibilities: • Management and retention of VIP players (active and inactive portfolios) • Building long-term relationships via chats, calls, and messengers • Development of personalized retention strategies, bonuses, and loyalty offers • Monitoring player behavior and proactive reaction to changes • Creation and management of VIP promotions, tournaments, and special events • Handling payments, limits, escalations, and sensitive cases • Tracking KPIs and portfolio performance • For senior profiles: mentoring VIP managers and leading the VIP direction

Requirements: • Minimum 1 year of experience as a VIP Account Manager in iGaming / online casino • Fluent Italian or Spanish or Portugese (one language is mandatory) • English B2+ for internal communication • Strong understanding of VIP player psychology and retention mechanics • Confident user of CRM systems and Google Sheets • High level of responsibility, stress resistance, and proactivity • Leadership mindset or Team Lead experience is a strong plus

We offer: • Position in an international iGaming company • Competitive salary + performance-based bonuses • Remote work format negotiable • Preference for Cyprus-based candidates • Career growth to VIP Team Lead role • Professional and structured working environment

📩 Contact: @SvetlanaDedina