Product Support Engineer

Company: Salmon

Location: Manila, Philippines

Remote work is possible, preferred time zones GMT+4 to GMT+10

Hi, we’re Salmon 🚀

Responsibilities

• Evaluate and improve the incident/problem management processes
• Contribute to change and release management planning when fixes are needed
• System analysis of defects/bugs
• Provide issue resolution (database changes, endpoint calls)
• Coordination and Collaboration - work with support teams, development teams, vendors to find sustainable resolutions
• Maintaining issue documentation
• Analysis and prioritization of issues

Requirements

Skills & Qualifications:

• Strong analytical and problem-solving skills and mindset.
• Experience with ITSM tools
• Familiarity with ITIL or equivalent ITSM frameworks
• Good communication and facilitation skills for working across teams.
• Incident and Root Cause Analysis experience via:
  • log storage and analysis systems
  • monitoring and IT observability platforms
  • technical documentation
• Data analysis & SQL basics
• Understanding of APIs and integrations

Why would it be cool to work with us?

What we create

• Modern banking services for millions of Filipinos
• Cutting-edge solutions based on the best world practices and AI implementation
• Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
• A business capable of raising over $200MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market