Product Support Engineer
Company: Salmon
Location: Manila, Philippines
Remote work is possible, preferred time zones GMT+4 to GMT+10
Hi, we’re Salmon 🚀
Responsibilities
- Evaluate and improve the incident/problem management processes
- Contribute to change and release management planning when fixes are needed
- System analysis of defects/bugs
- Provide issue resolution (database changes, endpoint calls)
- Coordination and Collaboration - work with support teams, development teams, vendors to find sustainable resolutions
- Maintaining issue documentation
- Analysis and prioritization of issues
Requirements
Skills & Qualifications:
- Strong analytical and problem-solving skills and mindset.
- Experience with ITSM tools
- Familiarity with ITIL or equivalent ITSM frameworks
- Good communication and facilitation skills for working across teams.
- Incident and Root Cause Analysis experience via:
- log storage and analysis systems
- monitoring and IT observability platforms
- technical documentation
- Data analysis & SQL basics
- Understanding of APIs and integrations
Why would it be cool to work with us?
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $200MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
