PRODUCT MANAGER, ENGAGEMENT

Dubai, UAE • On-site • 4+ years experience

PRODUCT MANAGER, ENGAGEMENT Consumer Experience | Dubai, UAE | Full-time

ABOUT EYEWA eyewa is MENA's leading omnichannel eyewear company, operating across GCC and the wider region with a rapidly growing network of retail stores and a flagship eCommerce platform. We sit at the intersection of fashion retail, vision care, and consumer technology, building experiences that help millions of customers see the world better. Our consumer product team is scaling fast. We're building the systems, rituals, and product culture that will define how eyewa operates as a world-class consumer company, and we're looking for the people to lead it.

THE ROLE We're hiring a Product Manager to lead the Retention Squad. You'll own the product surfaces and mechanics that determine whether a customer becomes a loyal, high-frequency eyewa buyer or churns after their first order. You will own our subscription and loyalty program, and build a product strategy to drive customers to reorder, engage with eyewa, and increase their frequency over time. You'll lead a cross-functional squad of engineers, designers, and data analysts.

KEY RESPONSIBILITIES

• Own the engagement roadmap: set priorities across eyewa Pro, repeat purchase, and retention mechanics, balancing near-term wins with the longer-term loyalty product vision
• Lead continuous discovery: stay close to customers through qualitative research and quantitative analysis. Know which friction points cost the most repeat orders before you build anything
• Partner cross-functionally: work closely with engineering, design, data, CRM, and marketing to ensure engagement product and lifecycle channels are aligned and mutually reinforcing