About the team

Support is the face of the company. Users call and write to us every day, hoping for a quick response and help. We do everything possible to make the unclear clear, the complex solvable, and ensure important feedback is not lost. No sales, only support and care.

We are looking for support specialists who care not only about what they tell the client, but also how. If this sounds like you, definitely come join us!

What you will do:

• become an expert in Avito products to help users (we will help with this: you will receive full training at the start, followed by support from an experienced mentor);
• apply an individual approach so that every user feels heard, genuinely cared for, and that we want to help them;
• work at a dynamic pace — approximately 18-20 written inquiries per hour;
• register all inquiries in the information system.

We expect that you:

• have at least three months of experience in customer service (experience working on online platforms will be a plus);
• have experience working in a remote or hybrid format;
• are attentive to details, speak and write correctly;
• are proficient with a PC;
• type at a speed of 170+ characters per minute;
• want to develop and grow within a large company.

Working with us means:

• official employment from the first day of training, full social benefits package according to the Labor Code of the Russian Federation;
• official salary — a guaranteed base part and performance-based bonus;
• meal compensation on working days;
• convenient shift work schedule: 5/2 with floating paired days off and one shift per month: 7:00–16:00, 8:00–17:00, 9:00–18:00, 10:00–19:00, 11:00–20:00, 12:00–21:00, 13:00–22:00, 14:00–23:00 for 8 hours of work time + 1 hour of breaks; (all shifts follow Moscow time zone; the schedule is set by the resource planning department a month in advance);
• hybrid work format: two days a week in the office, the rest of the time remotely — you won't feel the distance from the team;
• focus on development: training from scratch, a mentor, courses, and trainings;
• internal career competitions and the opportunity to move to a new role/grade after six months;
• access to corporate libraries;
• care for your health: voluntary health insurance with dentistry after six months, corporate sports, free consultations with a psychologist;
• bonuses and discounts from partner companies across Russia;
• vibrant corporate life: team building events, quizzes, contests, movie nights;
• an office with chill zones featuring PS5 and massage chairs;
• working for the world's №1 classifieds site;
• the opportunity to make an impact: express your ideas for improving Avito's service and make a real contribution to its development!