bet2one · Valencia, Spain or Remote · Full-time**

We’re looking for a hands-on CRM Manager to own and grow our lifecycle & retention programme across LatAm and Europe.

Our CRM infrastructure is already live — journeys, segmentation, templates and Customerio are in place. Your job is to run it, optimise it and scale it across new markets.

What you'll do

• Own the full player lifecycle: onboarding, activation, retention, churn and reactivation. • Build and optimise automated journeys and event-driven campaigns in Customerio • Manage segmentation, personalisation and multi-channel communication across email, push, SMS and in-app. • Run A/B tests and measure incremental impact using control groups. • Work with Retention, VIP, Product and Analytics teams. • Own CRM performance reporting and deposit attribution. • Launch and localise CRM for new European markets.

What we're looking for

• 3+ years in CRM / Lifecycle / Retention, with 2+ years in iGaming, betting, trading or another high-frequency transactional product. • Strong hands-on experience with Customerio, Braze, Iterable, Klaviyo or similar. • You can build journeys, segments and templates yourself — you're not just a campaign manager. • Strong understanding of retention, LTV, NGR, churn and bonus economics. • Data-driven mindset and experience with A/B testing and attribution. • Languages: Fluent English + professional/native Spanish or Portuguese. Working knowledge of the other is required.

Why bet2one?

• Own an already-live CRM programme rather than starting from zero. • Direct impact on retention strategy and commercial results. • Valencia or fully remote. • International team and new European market launches. • Competitive, market-aligned compensation, based on experience and market benchmarks.

Interested? Send us your CV, salary expectations, and a short note about one CRM/lifecycle programme you built and the results it delivered.