IT Support Engineer

StellarTech is a rapidly growing company at the forefront of innovation in the EdTech industry. Our team is focused on building scalable products and sustainable business models that shape the future of education. We are looking for an IT Support Engineer to join our IT Support Team in Limassol.

You will be the on-site owner of day-to-day IT operations - combining front-line service desk with hands-on ownership of endpoints, hardware and the office network. In your first months, you will also play a key part in rolling out our MDM and endpoint management platform across the fleet.

What You'll Do:

• Own incoming service desk tickets end to end - both incidents and requests.
• Manage user workstations (Mac): OS updates and patching, host configuration, standard builds.
• Take part in rolling out and supporting MDM and EDR across the company's device fleet.
• Operate endpoint backups and disaster recovery.
• Maintain self-service tooling, application white/black lists, and software deployment.
• Support VPN, Wi-Fi, and user-level connectivity - and keep the Limassol office network (Ubiquiti/UniFi) healthy.
• Own the hardware lifecycle: laptops, peripherals, office equipment, and asset records.
• Build and maintain the knowledge base and self-help content to deflect and automate recurring requests.

We're Looking For:

• 3+ years of experience in IT support, service desk, desktop, or end-user support roles.
• Hands-on endpoint administration on macOS - OS, configuration, patching, troubleshooting.
• Confident work with a service desk / ticketing system.
• Networking basics: VPN, Wi-Fi, DNS/DHCP troubleshooting.
• Hands-on experience with Ubiquiti / UniFi network equipment - access points, switches, gateways.
• Solid understanding of hardware lifecycle and asset management practices.