IT-Supporter User Helpdesk (m/w/d)

• Acceptance, processing, and prioritization of incidents and service requests in accordance with ITIL standards

• Remote support for IT contact persons in schools and corporate clients via ticket system, telephone, and email

• Restoration of uninterrupted operation of IT systems and software applications

• Collaboration with 2nd-level administration and other IT teams

• System management and maintenance of over 100,000 clients managed under iOS, Android, and Windows

• Documentation of workarounds, standard operating procedures (SOPs), or solutions in the knowledge base

• You have professional education in IT or relevant proven work experience

• You have a thorough understanding of common PC operating systems such as Windows, iPadOS, and standard applications in the MS Windows environment

• You have initial experience in user support, technical support, remote support, as well as experience with ticketing systems

• Ideally, you have knowledge in supporting M 365 and tenant management

• You work independently and as part of a team, and you enjoy communicating by phone

• You are characterized by strong customer and service orientation, as well as a structured and thorough approach to work

• We expect fluent German language skills, both spoken and written

You can expect diverse activities in the development of the IT department within the NetCologne group of companies, as well as an innovative and dynamic company with a flat hierarchy, focused on growth.

In an interesting working environment with short decision-making paths, you will become part of a friendly and highly motivated team. We will gladly support you in achieving your professional goals through individual development measures.

• Permanent, financially stable, and long-term employment contract
• Regular internal and external training
• Flexible working hours and the possibility of remote work (Homeoffice)
• High-tech office spaces based on the "New Work" concept, as well as relaxation and creative zones
• Monthly financial assistance in the form of a €25 gift voucher for purchases
• Attractive top-up for the company pension scheme, including individual advice from an external service provider
• Deutschlandticket and JobRad offers for a comfortable commute
• Flat hierarchy and open communication
• Team kitchen and cafeteria
• Regular team events
• 30 days of vacation (option to choose between 25 and 35 days of vacation) + 4 additional days for traditions
• Weekly fresh fruit, as well as unlimited coffee, tea, and water

Then we look forward to receiving your comprehensive resume, including your salary expectations and possible start date.

NetCologne IT Services GmbH Human Resources | Elisa Zube Adolf-Grimme-Allee 3 | 50829 Köln