Yandex Travel** is looking for a Head of Client Relations Team.
Yandex Travel is a service that helps plan trips around Russia and the world. It combines the ability to book a hotel or apartment, and find flight, train, or bus tickets all in one place. The goal is to enable travelers to focus on experiences, not logistics.
They are looking for a leader to head the client relations team. Unlike traditional sales, your task is to build long-term partnerships with travel management companies, develop them, scale them, and influence the product. You will become a key link between partner needs and product capabilities, and will help the team of managers grow professionally.
What tasks await you:
- Partner portfolio management: you will build and scale relationships with travel management companies. Your goal is to develop each partner, increase loyalty, and the share of business passed through the service.
- Team and efficiency management: you will manage a group of client relations managers: set KPIs, track plan execution, analyze funnels and results. You will need to develop the team's expertise and help with task prioritization.
- Revenue growth and upsell: you will work on increasing revenue from existing partners – both through organic growth and through upsell of additional products and service features.
- Participation in complex negotiations and team development: you will personally participate in the most important and complex negotiations with key clients. At the same time, you will train the team of managers, share experience, and help them become independent in negotiations.
- Work with the product team and related departments: you will actively interact with product teams, lawyers, the contract department, and marketing, participate in improving the service for partners, and initiate changes based on client feedback.
Requirements:
- You have managed a team for over three years: client relations managers, account managers, or employees in similar roles.
- You have personally developed clients and partners in a highly competitive business services market.
- You know how to build processes, prioritize tasks, and effectively work with metrics such as KPI, plan-vs-actual, and funnel.
- You are ready to personally participate in complex negotiations and train the team in this.
- You are comfortable working at the intersection of product, marketing, and legal departments – you know how to negotiate and find solutions.
It will be a plus if you:
- Have experience in the business travel sector.
The company offers:
- Health: extended medical insurance starts working from the first month at Yandex. It includes dentistry, annual check-ups, emergency assistance abroad, treatment for critical illnesses, including oncology, and accident insurance. Also, psychotherapy in the office or via online services, laser eye correction after a year of work, maternity care and childbirth – after two years of work, insurance for relatives under the 80/20 system (the company pays 80% of the VHI cost for children and spouses, you pay the remaining 20%).
- Growth and development: Yandex has everything to constantly develop and learn new things: an internal educational platform, mentorship, and programs for junior and experienced managers. Also, payment for participation in industry conferences, a 50% discount on learning foreign languages. In addition, Yandex has internal projects where employees share expertise, discuss complex topics, and analyze their project cases.
- Sports: all major Yandex offices have gyms with everything you need: exercise equipment, sports gear, showers, lockers for clothes and belongings. You can train independently or with a corporate trainer. Also, free online workouts with FITMOST, discounts at fitness clubs, swimming pools, yoga studios, climbing walls, and other places. Yandex has a sports club and many sports teams. There are its own leaders, chats, and training programs. They also regularly participate in races, triathlons, "Hero's Race," football, and other competitions.
- Flexible schedule: there is no fixed start or end time for the workday – work as it suits you and your team.
- Housing loans: preferential interest rate for purchasing housing and improving living conditions – depending on seniority, position, and review results. Valid for employees working in Russian Yandex offices.
- Discounts on services: on the internal portal, you can find hundreds of services. Also, when paying with a salary card, you can receive increased cashback and additional discounts.
- Children's educational projects: special educational projects from services for mini-Yandex employees of different ages – offline and online.
- Plus subscription for all Yandex employees
