IT Delivery & Account Manager (Staff Augmentation)
Plus8soft helps global companies scale engineering teams through high-quality outstaffing. We’re a fast, founder-led, fully remote team with minimal bureaucracy and a strong focus on speed, ownership, and results.
[IMPORTANT – READ BEFORE APPLYING] This is a specialized role requiring 3+ years of direct experience in IT Outstaffing or Staff Augmentation. You must have hands-on experience managing dedicated engineering teams and possess C1/C2 level English for high-stakes client negotiations.
We’re looking for a Client-Facing Delivery & Account Manager to build and nurture strong, trust-based partnerships with our key clients. In this role, you’ll be the primary relationship owner for their dedicated engineering teams—ensuring not only smooth day-to-day delivery, but also fostering an environment where the team thrives. You’ll proactively engage with the client to understand their goals, anticipate needs, and identify opportunities to enhance the team’s impact and expand our partnership over time.
Key Responsibilities:
1. Client Relationship & Strategic Partnership
- Act as the primary point of contact for the client on all operational, relational, and commercial matters for the outstaffed team(s).
- Build trusted, strategic partnerships to understand client goals and align team performance with their business objectives.
- Proactively identify and pursue opportunities for upselling, cross-selling, and contract extensions to drive account growth.
- Manage regular strategic and operational review meetings with client stakeholders.
2. Financial & Operational Management
- Own the end-to-end invoicing process: track timesheets/billable hours, calculate and generate accurate monthly invoices, submit to client, and monitor payments.
- Maintain clear financial records and reconcile internal accruals with client billing.
- Manage all operational aspects: onboarding/offboarding of team members, contract maintenance, and keeping project documentation (stakeholder matrices, contact lists) updated.
3. Team Health, Retention & Performance
- Conduct regular 1-on-1 meetings with outstaffed team members to monitor well-being, engagement, and remove work-related blockers.
- Proactively identify retention risks and implement plans (in partnership with HR) to mitigate turnover and ensure team stability.
- Serve as the bridge between the team, the client, and internal leadership, ensuring a healthy, transparent working environment.
- Collect formal and informal client feedback on team performance; collaborate with Tech Leads to develop and oversee improvement plans.
4. Coordination & Communication
- Coordinate team schedules, including vacation and leave management, ensuring clear communication with the client to minimize disruption.
- Facilitate transparent communication regarding any resource changes, providing timely notice and managing smooth handovers.
- Address operational challenges promptly, escalating technical or strategic issues to the appropriate internal stakeholders (e.g., Tech Leads, Delivery Directors).
Qualifications & Skills:
- Experience: 3+ years as an Account Manager, Key Account Manager, or Service Delivery Manager in a IT outstaffing/outsourcing company. Experience with dedicated team models is a strong plus.
- Financial Acumen: Proven experience with timesheet tracking, invoicing, and basic financial reconciliation. High attention to numerical detail is mandatory.
- People Management: Demonstrated ability to manage, motivate, and retain remote technical teams. Strong empathy and people-awareness.
