at Avito
Avito is looking for a Client Service Business Partner.
The client service business partner team helps build effective interaction with product and business teams. The goal is to improve client service metrics, inform support about product changes, and inform product teams about user requests and problems. Together with business verticals and horizontals, they solve complex project tasks related to users.
What tasks await you:
- Lead a portfolio of projects and ensure timely launch of initiatives aimed at improving user experience;
- Regularly analyze client service metrics;
- Study appeals, identify problem areas, and provide user feedback to product and business teams to improve user experience;
- Research the competitive environment, track trends in user experience, and implement effective practices;
- Maintain regular reporting on client service metrics;
- Launch new metrics, as well as manage internal projects and initiatives for all support business partners.
Requirements:
- At least two years of experience as a project manager in product, service, or business;
- Experience in managing a project portfolio aimed at improving client service and user experience;
- Experience in IT, telecom, e-commerce, or other service companies;
- Knowledge and practical application of CJM building methodologies;
- Deep understanding of support service operations and user needs;
- Experience working with Jira or other task and ticket management systems;
- Use of AI in work;
- Experience working with large volumes of data, identifying patterns, and promptly highlighting key insights for users;
- Stakeholder management skills, ability to build partnerships with stakeholders at various levels, including C-level and C-level -1;
- Understanding of the specifics and patterns of product, automation, and business teams in a matrix structure.
It would be great if you:
- Have English language proficiency at B1 level.
Working at Avito means:
- Focus on development: a clear development path, online and offline training, access to corporate libraries and Avito Academy courses;
- Support for work-life balance;
- Health care: from day one, you will have voluntary medical insurance with dental care, life insurance, and insurance for international travel;
- Hybrid work format: comfortable offices are located in Moscow near the "Belorusskaya" metro station, in St. Petersburg near the "Novocherkasskaya" metro station, in Kazan and Samara;
- A talented team ready to support your initiatives;
- Snacks and drinks in the office, rest areas, yoga for employees;
- Online parties, team building events, movie nights, quizzes, contests, and gifts;
- Gym, functional training, and partner discounts.
