Tasks:

• Preparation of document templates (questionnaires, protocols, cards);
• Conducting interviews and group sessions (facilitation), questionnaire surveys;
• Analysis of documentation (regulations, instructions, reports) and existing information systems;
• Observation of operations at workplaces;
• Preparation of interview minutes (no later than 2 business days);
• Filling out process, system, and integration cards;
• Preparation of a comprehensive Terms of Reference (T3) for the development and implementation of ERP (functional + non-functional requirements, phasing).

Key Skills:

• Development of document templates, facilitation, questionnaire surveys;
• Proficiency in BPMN, modeling tools (Visio, ARIS, Bizagi);
• Jira/Confluence, MS Office;
• Basic SQL, understanding of APIs (Postman, Swagger);
• Conceptual knowledge of ERP modules.