#vacancy #techsupport #support #it #telecom #moderation #remote #RF

Level 1 Technical Support Specialist for an International Communication Platform

We are looking for an employee for our client – a productive company with a global reach (1800+ operators in 200+ countries). Work in the field of business communications and SMS traffic.

Responsibilities: — Moderation of SMS messages: checking texts and sender signatures for compliance with laws and operator requirements. — Customer support in a ticket system (chat, e-mail). Calls are rare – up to 20 per week for the entire team. — Diagnostics: log analysis, routing checks, error cause investigation. — Working with SLA metrics (AHT, AFRT) and maintaining a knowledge base. — Participation in process improvement (ideas for optimization are welcome).

Our expectations: — Technical support experience of 8 months or more — Attention to detail (key skill for moderation). — Ability to analyze logs and understand the causes of failures. — Fluent written communication and customer focus. — Proactivity and critical thinking (without micromanagement). — Basic English – will be a plus.

Conditions: — Salary: 35,000 RUB net + monthly bonus up to 8,000 RUB (from the first month). — Schedule: 2/2/3 (short and long week). Day shift (8:00–16:00 Moscow time), evening shifts (15:00–23:00) are possible for coverage. — Light workload: ~70 requests per week for a team of 4 people. — Paid training: 3 days of onboarding + 2 days of working with a mentor. — Complete freedom from micromanagement, team meetings every 2 weeks.

Contact for application: @Bykova_Nadezhda For all questions – write here. We are waiting for your resume!