About the Company The company is a fast-growing startup developing payment infrastructure solutions in crypto and working with international clients across multiple markets, focusing on scalable financial products and seamless payment experiences.

About the Role: We are looking for a responsible and detail-oriented Chargeback & Fraud Specialist to manage notifications from acquiring banks and processors, communicate with merchants, and ensure full compliance with international card schemes. This role is ideal for a professional with experience in acquiring, anti-fraud, or risk management who wants to grow in a dynamic fintech environment.

Responsibilities:

• Receive and process chargeback and fraud-related notifications from acquirers (banks and processing partners).
• Ensure all incoming data complies with Visa and Mastercard requirements.
• Timely notify merchants about chargebacks and fraud cases, providing full details.
• Consult merchants on received notifications, explain reasons for chargebacks, and identify potential risks.
• Maintain internal case logs, including reports, notification templates, and correspondence records.
• Collaborate with internal teams to analyze fraud patterns, prevent recurring cases, and improve notification processes.
• Participate in the development and implementation of internal procedures for processing chargeback and fraud-related information.

Requirements:

• Experience in acquiring, anti-fraud, risk management, or merchant support.
• Knowledge of international payment systems and chargeback processing principles (Reason Codes, Dispute Lifecycle).
• Ability to process and systematize information from multiple sources.
• Strong attention to detail, responsibility, and ability to meet deadlines.