#vacancy #office #limassol VIP Account Manager iGaming Company Limassol, Cyprus – Full-time office position We are looking for a dedicated VIP Account Manager to join our team and deliver exceptional personalized service to our most valuable players. Your main responsibility Proactive consultation and comprehensive support for VIP players - building long-term relationships, solving any issues promptly, increasing player satisfaction, loyalty and lifetime value. Key responsibilities Act as the main point of contact for assigned high-value players Provide fast, professional and friendly support via chat, email, phone/messenger Consult players on games, bonuses, promotions and platform features Monitor player activity, identify needs and prevent potential churn Handle inquiries, complaints and special requests with high level of care Maintain detailed player profiles and ensure excellent VIP experience at every step We expect from you At least 1 year of experience in customer support / VIP support / account management in iGaming (online casino, sportsbook, poker etc.) Excellent command of English (both written and spoken — C1+) Additional language is a strong advantage: French,German. Understanding of the iGaming industry, player psychology and retention techniques High level of empathy, stress-resistance and ability to handle demanding clients Proactive attitude, responsibility and attention to detail Confident PC user, quick learner, ready to work with CRM/internal systems Experience in proactive calls is a must Experience in conversion, multi-brand and cross-sales will be a big advantage What we offer Full-time employment in a modern office in the heart of Limassol Official 5/2 schedule (weekends off) Competitive salary + performance-based bonuses Young international team and comfortable working conditions Opportunity to grow inside a dynamically developing iGaming product