We are looking for a Director of Operations at OTP Bank to lead the clearing and payment operations function.
You will become a process owner responsible for the entire payment lifecycle: from building a robust infrastructure to implementing intelligent automation and improving service quality. The main goal of the position is to create a modern, highly automated clearing function with the maximum level of Straight Through Processing (STP), minimal operational risks, and the best customer experience.
Responsibilities:
- Management of operational efficiency.
- Management of payment infrastructure.
- Risk and resilience management.
- Interaction with government bodies and external organizations.
Requirements:
- Knowledge of SWIFT, correspondent relations, international transfers, and cross-border settlements.
- Practical management experience: payments; settlements; payment investigations; enforcement proceedings; seizures and collections; interaction with government bodies.
- Experience in successfully increasing STP, reducing manual processing, and implementing intelligent automation.
- Deep understanding of the Bank of Russia's requirements and legislation in the field of payment services.
- Work experience in banks / finance / payments.
- Experience managing units with 100+ employees.
- Higher education (economics, finance, technical, or mathematical).
- English language — Intermediate (reading regulatory documents).
- Deep knowledge of the Central Bank's regulatory framework for payment system operators: Federal Law 161-FZ, Federal Law 115-FZ, Regulation 809-P, Regulation 762-P, Regulation 716-P.
- Management of operational metrics: STP rate, error rate, cost per transaction, SLA compliance.
- Advanced Excel.
- Knowledge of BCP/DRP (business continuity/disaster recovery planning for payment systems).
