#vacancy
REGIONAL B2C DIRECTOR (Moscow and Moscow Oblast)
Telecom Company
Key Responsibilities:
B2C Strategy and Development
- Development and implementation of the B2C strategy in Moscow and Moscow Oblast in line with the Holding's strategy.
- Adaptation of product and functional strategies for the region.
- Budget formation and responsibility for achieving key KPIs.
- Initiation and implementation of development projects, including M&A and asset integration.
Business Management
- Management of sales, service, network development, and customer churn reduction.
- Implementation of product initiatives and quality control of customer and technical support.
- Network development, interaction with developers, and supervision of construction and connections.
- Improving customer satisfaction and the efficiency of service processes.
Cross-functional Management
- Coordination of B2C, technical, HR, GR, and other departments.
- Quality control of business processes and compliance with corporate standards.
- Management of the product portfolio and regional divisions.
Interaction with External Partners
- Work with developers, contractors, government, and regulatory bodies.
- Representation of the company's interests, development of relationships with key stakeholders and participants in the telecom market.
- Minimization of regulatory and reputational risks.
Financial Performance
- Achievement of indicators for revenue, profit, OIBDA, FCF, and labor productivity.
- Control of investment efficiency, budget, and the region's production program.
Team Management
- Team formation, development, and motivation.
- Development of a talent pool and cross-functional interaction.
- Improving the efficiency of B2C units.
Customer Centricity
- Development of the company's brand and reputation in Moscow.
- Quality control of service for key clients and compliance with SLAs.
- Collection and dissemination of customer feedback, initiation of changes in products and business processes.
Requirements:
- Experience in managing a large B2C business in telecommunications.
- Deep knowledge of the Moscow market and the telecom industry.
- Experience in strategic management, project implementation, including M&A.
- Strong leadership qualities, negotiation skills with top-level executives.
- High analytical skills, results orientation, and developed management competencies.
Resume: irina.vorobeva@dom.ru
