Description
The Department of Modern Digital User Solutions (SberUser) is looking for a Workplace Support Engineer to join the User Soft product team.
User Soft is a corporate application catalog that allows users to quickly and conveniently find and install the necessary software.
We are looking for an ambitious, forward-looking professional. We guarantee a stormy sea of emotions, heavy squalls of tasks, strong ropes of support from the team and management, and, of course, user recognition. Welcome aboard! The course is forward only!
Responsibilities
- participation in the software update procedure
- performing scheduled work on current processes for eliminating software vulnerabilities on workplace computers in the bank's infrastructure
- managing requests, monitoring their status and execution time
- drafting requirements for generating reports on software usage
- identifying problems encountered by users and finding their solutions.
Requirements
- ability to systematize and structure information, attention to detail, and experience working with large volumes of information
- knowledge of the principles of software usage on workstation/terminal server
- experience with JIRA, Confluence, HP Service Manager, and office suites.
Conditions
- location: Moscow, Novodanilovskaya Nab.10 (Danilovsky Fort Business Center)
- hybrid work format is possible
- flexible start of the working day
- salary level is determined based on the interview results
- private health insurance from the first day of work
- training and certification at the company's expense
- established processes for adaptation, evaluation, and a clear career growth system within the company
- a mentor during the adaptation period and a rich corporate life that you can participate in at your discretion.
