Description
IT B2C is the largest ecosystem at Sber. We are over 8000 people in 18 cities across Russia. We are engaged in the development and enhancement of retail solutions, helping to make the Bank's services more accessible, secure, and convenient.
We are waiting for you
EFS Platform is a scalable and secure system of universal technological components with unique code, providing management of information on request routing to platform and channel services; management of file transfers between various automated systems; collection of data on the performance, availability, and health of application software and infrastructure; storage, viewing, and analysis of logs and incidents; management of operating modes and service health monitoring; authorization of API calls to platform and channel business services based on role privileges; implementation of failover functionality.
- We are looking for an engineer to join the support team for the "Commission Direction" products
- Work in a friendly support team (13 employees)
Responsibilities
- support of the EFS AS production environment and PSI test environments, conducting PSI
- SLA compliance, close interaction with the duty shift, training of duty shift employees
- implementation of new software versions
- resolving incidents in the production environment
- execution of Service/Work/Incident Requests (ZNO/ZNR/ZNI)
- using and refining automation scripts
- configuring monitoring within the competence of the supported AS/FP
- Broad support stack: BitBucket, Jenkins, Git, OpenShift, Dropapp, Pangolin, Nginx, SberLinux, Grafana, Zabbix, Python
- providing consultative support to users.
Requirements
- at least 1 year of experience in supporting application or system software;
- basic knowledge of SQL (writing simple queries: select from tables, insert into a table, and filtering by multiple fields);
- basic knowledge of PostgreSQL DB;
- experience working with server OS (Windows, Linux, or Solaris);
- experience with bug tracking systems (HP ALM, Atlassian Jira, or similar);
- understanding of DevOps principles
- experience with container management platforms (OpenShift, Kubernetes, or similar);
- Will be a plus:
- knowledge of Agile methodologies (SCRUM/Kanban)
- knowledge of ITSM, ITIL methodologies;
- experience using GigaChat, Kandinsky, and similar in products, skills in creating and using AI agents.
Conditions
- Office work format (near Kutuzovskaya metro station)
- employment according to the Labor Code of the Russian Federation;
- annual salary review, annual bonus
- corporate gym and relaxation areas
- more than 400 educational programs from SberUniversity for professional and career development
- extended voluntary health insurance, preferential insurance for family, and corporate pension program
