🌐 A Russian integrated agro-industrial holding company with a full production cycle has set a task to find a Hotel Cluster General Manager for existing and under-construction facilities in Tomsk.

📍Who we were looking for We needed not just a GM for one hotel, but a manager who can build a network:

• Experience in building and opening hotels from scratch (pre-opening, commissioning, bringing to stable operational activity);
• Experience in managing international chain hotels or a large multifunctional hotel complex;
• Deep understanding of the operational model: service, standards, financial model, occupancy, revenue, costs;
• Willingness to relocate to Tomsk and make regular trips to the facilities.

📍Why the search was unique The candidate had to see the region not as a “temporary compromise” but as a platform for real network development. Experience working in direct contact with the owner, the ability to argue for decisions, and build a manageable structure under oneself were important. The scope of responsibility included both existing hotels and new construction: participation in concept discussions, oversight of equipment selection and procurement, formation of the staffing structure, selection and training of the team.

📍How we searched

• We created a map of potential sources: international and major Russian chains, management companies, strong regional 4-5* hotels.
• We specifically approached current General Managers and Cluster General Managers with proven experience: 🔆 in pre-opening and post-renovation relaunch, 🔆 in managing business and city hotels in challenging locations, 🔆 in working “face-to-face with the owner”.

📍Who we found

• 15+ years in the hotel business, including international 4-5* chains in Russia and abroad;
• Real experience in launching hotels and bringing them to planned financial indicators (pre-opening, facility management, working with challenging locations through a competent mix of segments: groups, sports, MICE, local market).

✔️Result for the holding company A hotel network manager has been hired who:

• understands the financial model and is responsible for P&L
• builds operational processes and a system of standards
• accompanies projects from the construction stage to stable operation
• builds transparent interaction with the owner and contractors

✔️Result for the candidate A role with real strategic influence:

• participation in the formation of concepts and the operational model of the network at the stage of active growth
• the ability to quickly approve key decisions, direct subordination to the owner
• prospects for professional and status growth along with the scaling of the network.