Client Success Manager (A2P / iGaming)

Client Success Manager (A2P / iGaming)

Work Format: Remote

We are looking for a Client Success Manager who will become a key partner for our clients in the A2P and iGaming sectors. The primary goal of this role is to develop long-term client relationships, assist in their business growth, and effectively manage the client portfolio.

The ideal candidate has experience with A2P solutions and understands the specifics of the iGaming industry to communicate fluently with clients and help them achieve their business objectives.

What is important:

• Experience in Client Success / Account Management / Customer Success role • Experience in A2P Messaging / Telecom — mandatory • Experience with iGaming (Casino / Betting) will be a big plus • Experience in commercial client management and existing portfolio development • Strong communication skills and ability to build long-term relationships • Proactivity and ability to find solutions independently • Analytical mindset and ability to work with data • English language — C1 (mandatory) • Russian language — desirable

Will be a plus:

• Experience with Alaris or similar platforms • Proficient in Excel and working with statistics • Experience with HubSpot, Salesforce, or other CRMs

What you will be doing:

• Fully supporting clients from onboarding to further relationship development • Developing commercial relationships with current clients (upsell / cross-sell) • Analyzing client metrics and identifying growth opportunities • Maintaining regular communication with clients and being their main point of contact • Coordinating issue resolution with internal teams (Support, Routing, and other departments) • Helping clients effectively use A2P solutions and grow their business with the company • Participating in client meetings and potential business trips

We expect:

• Excellent written and verbal communication skills • Ability to build trusting relationships with clients • Strong ownership and results orientation • Ability to manage multiple projects simultaneously • Proactive approach and desire to influence client and product development