Collections Department Supervisor

Goal and objective - to become a key link in the management of the collections department.

Responsibilities

• Analysis and management of key call center performance indicators (plan fulfillment, conversion rate, NPS, etc.) • Making decisions and evaluating the results of changes based on analytical data • Effective multitasking and prompt prioritization • Mentoring and team development, fostering a positive work atmosphere • Supporting employees and ensuring productivity under high workload

Conditions

• 5/2 work schedule from 8:00 to 18:00 Moscow time • Training and mentoring from day one • Career growth to head of department • Remote work format from anywhere in the world • Company-paid training • Payment in crypto