Collections Department Supervisor

Goal and objective — to become a key link in the management of the collections department.

Responsibilities

• Analysis and management of key contact center performance indicators (plan fulfillment, conversion rate, NPS, etc.)
• Making decisions and evaluating the results of changes based on analytical data
• Effective multitasking and prompt prioritization
• Mentoring and team development, fostering a positive work atmosphere
• Supporting employees and ensuring productivity under high load conditions

Conditions

• 5/2 work schedule from 8:00 to 18:00 Moscow time
• Training and mentoring from day one
• Career growth to department head
• Remote work format from anywhere in the world
• Company-sponsored training
• Payment in crypto