DURING WORK, YOU WILL NEED TO
- Manage backlog and roadmaps (Roadmap)
Interact with implementation specialists and business stakeholders to gather feedback and form a structured backlog.
Decompose and prioritize tasks, plan Roadmap: Formulate and update CRM system development roadmaps.
Track progress towards product metrics and goals defined in the roadmap. Adjust plans when business priorities change.
- Administer processes and manage tasks in Jira
Administer Jira workspaces (configure workflow schemes, screens, fields, dashboards, and filters).
Control the quality of task creation (User Stories, Epics, Tasks).
Manage sprints/releases and monitor their progress by the team.
Analyze and report on team velocity, identify process bottlenecks.
- Manage timelines and risks
Estimate timelines, organize grooming (Grooming/Refinement) for task estimation by the team. Formulate realistic schedules.
Monitor deadlines, daily task status monitoring, prevent deadline breaches. Escalate issues early.
Risk management, identify potential risks (technical, resource, organizational), maintain a risk register, and develop mitigation plans. Cross-functional team coordination. Close collaboration with testers. Interaction with the support department to understand ticket volume and build reports based on this analysis.
WHAT WILL BE YOUR ADVANTAGE
- Experience as an IT Manager (PM) or Scrum Master for at least 2 years, preferably in projects involving the development of internal information systems or CRM.
- Excellent knowledge of development methodologies: Agile (Scrum, Kanban), understanding their differences and ability to apply hybrid approaches.
- Expert proficiency in Jira: ability to write complex JQL queries, configure dashboards, understand project architecture and schemes. Experience with Confluence.
- Understanding of the Software Development Life Cycle (SDLC) and Quality Assurance (QA).
- Basic understanding of client-server application architecture, REST/SOAP APIs, databases (ability to read a simple SQL query or understand data structure is a huge plus).
- Experience writing technical and business documentation (Technical Specifications, User Stories, Use Cases, process diagrams in BPMN/UML or flowchart notations).
- Understanding of the subject area: understanding how CRM systems work (sales funnels, leads, deals, telephony/email integrations, role model, access rights). Experience with Bitrix24, amoCRM, Salesforce, or custom CRMs will be an advantage.
WHAT WE OFFER YOU
- Official employment: registration with a full package of social guarantees, including vacation and sick leave.
- Comfortable cafes and canteens: cozy spaces for chatting with colleagues over coffee, discussing joint projects and the latest company news.
- Unique team atmosphere: a diversity of generations and cultures, contributing to an inspiring work environment.
- Investment in your future: enhancing competencies and implementing best global practices for your professional growth.
- Opportunity to attend business events: participation in events that help expand professional connections and knowledge.
- Corporate fitness services: fitness halls, yoga studios, SPA centers, and massage rooms are available on the corporation's premises with a personal discount for employees, voluntary medical insurance with dental coverage.
