Team Lead Customer Engagement (all genders)

You will lead and develop a six-person customer engagement team both professionally and disciplinarily, and contribute to a positive, customer-oriented working atmosphere. You will ensure that all incoming customer inquiries via telephone and e-mail are processed quickly and competently, and you will continuously optimize our incoming request processes. You are responsible for the systematic development of our medium-sized customer base and actively identify potential for cross-selling and up-selling. Together with your team, you will accompany annual negotiations, develop customer roadmaps, and drive strategic development. You will work closely with the Key Account Management, Customer Support, Product, and Service teams and coordinate the resolution of complex customer inquiries. You will ensure high data quality in our CRM and be responsible for key performance indicators (KPIs) such as response time, conversion rates, and customer satisfaction. You will continuously develop processes, tools, and procedures in customer engagement to ensure a sustainable increase in efficiency and quality of customer service. You will actively feed customer feedback into the further development of our hardware and SaaS products, thereby supporting our mission to create outstanding customer experiences.

Several years of professional experience in Account Management, Inside Sales, or Customer Engagement – ideally in the renewable energy or SaaS solutions sector. First leadership experience or clear leadership ambitions with the ability to motivate, develop, and strengthen a team. Well-developed communication and consulting skills, as well as a high degree of service and customer orientation. A structured, data-driven approach to work with confident handling of CRM systems and KPI-based work. High problem-solving ability, a hands-on mentality, and enjoyment of process optimization and efficiency improvements. Very good knowledge of German and English to serve our international customers. We welcome applications from people with disabilities and actively promote equal opportunities and diversity.

6 reasons to start at meteocontrol (and not only): Working for a better future: Together with us, you are shaping a better future for us and all future generations.

More flexibility: We know how important a balanced work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs. Growing holidays: Start with 30 days of holiday, and your loyalty will be rewarded every two years with an additional day off – up to 35 days for even more relaxation! Continuous learning and development: Your development is our concern – with various offers, we support you in planning your career in the company. Money on top: In addition to your salary, you will receive a monthly SpenditCard worth 50 euros, as well as a subsidy for the Deutschlandticket. Fitness: Train with our attractive employer subsidy at EGYM Wellpass, participate in our JobRad leasing program, or take part in our annual company run. ... you will find many more reasons on our career page!

Camilla Geismar Recruiting Business Partner recruiter contact